Patient Service Executive

Unlock a Rewarding Career in Healthcare

Are you passionate about delivering exceptional patient care and driving excellence in healthcare operations? Do you thrive in dynamic environments where no two days are the same? We're seeking a highly motivated and organized Patient Service Senior Executive to join our team!

Make a Meaningful Impact

As a Patient Service Senior Executive, you'll play a vital role in ensuring seamless patient experiences, supporting our clinicians, and driving operational excellence. Your expertise will help us deliver world-class healthcare services that make a real difference in our patients' lives.

Description of Job Role:

A Patient Service Executive is responsible for providing frontline services in areas such as scheduling of appointments, payment collection, liaising with patients and caregivers, and providing advice on invoicing matters. H/She may provide support to clinicians by preparing treatment rooms. H/She is required to perform department operations such as administration of clinic’s appointment resources and slots management. H/She participates in quality improvement projects and initiatives.

H/She may work in various clinic locations when the needs arise.

H/She should be organised, multitasking and quick problem-solving. H/She should possess effective communication and interpersonal skills. Someone who is prepared to extend work hours when operational needs arise.

Roles and Responsibilities:

Provide front-desk services

· Manage and handle enquiries coming through calls, messages and emails pertaining to allied health services; physiotherapy, hand occupational therapy & massage etc., and providing a welcoming environment.

· Manage and handle enquiries pertaining to patients’ insurance claim matters.

· Schedule appointments for patients.

· Manage and follow up with patients who have missed their appointments but no next appointment. Manage patients’ appointment using specified software Cliniko.

· Liaise with patients and other stakeholders to provide services to patients.

· Perform registration on Cliniko software and necessary discharge procedures for patients.

· Provide advice on invoicing matters on Cliniko software to patients and Perform payment collection procedures.

· Identify situations where patients require additional attention.

· Maintaining patient records and ensuring confidentiality.

· Perform service recovery.

· Promote use of automated or self-help services, e.g. Patients Satisfaction surveys in-clinic.

Support clinic operations

· Prepare treatment rooms.

· Manage inventories of clinical and non-clinical items

· Conduct training of staff

· Generate reports

Perform quality management

· Participate in quality improvement initiatives and projects

· Participate in the execution of designated emergency response tasks

Requirements

- 2+ years of experience in a healthcare setting, preferably in a patient-facing role.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities.

- Strong organizational and time management skills.