Patient Service Officer / Patient Service Assistant

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

As a Patient Service Officer, you shall be responsible in providing excellent customer service to callers and communicating effectively with people from all levels. Your responsibilities are as stated below.

Booking Office:

• Attending to incoming calls from internal and external stakeholders pertaining Operating theatre bookings/Bed admission requests.
• Scheduling surgeries in Operating theatre promptly and accurately.
• Performing outbound calls to clinics to confirm surgery cases for the next day or if there are any amendments and cancellation.
• Attending to bookings/cancellation/amendment requests via chat.
• Achieving department KPI’s and attending to all interactions across all platforms professionally and with high level of service.
• Allocating appropriate resources i.e. operating theatre, schedules of surgeons/assistants/equipments.
• Performing administrative duties such as blocking of operating theatre in the system/checking that cases are all accurately booked.
• Ensuring that Operating theatre slots are effectively optimized.
• Facilitating bed allocation to maximize the utilization of beds.
• Identifying potential bed tight situation and activating contingency plans.
• Submitting daily statistics to management.
• Any other ad-hoc projects and duties assigned by supervisor.

How to Succeed

• Possess at least Diploma, Nitec, GCE ‘A’, ‘O’, ‘N’ Levels in any discipline.
• Minimum 1-year experience in a customer service position.
• Experienced working in a Contact Centre/Bed management unit/Operating Theatre scheduling unit will be an added advantage.
• Able to work on Saturdays.
• Entry level candidates are welcome to apply.