People & Organization Business Partner

Do you enjoy working with team members for their growth and development? You will be spending time engaging our teams in person (minimally 80% of your time).

The Role

Mars Veterinary Health (MVH) aspires to make “A Better World for Pets” by advancing the veterinary profession in Singapore and the region.  In this role, P&O plays an essential position in supporting and enabling MVH Singapore Leadership, hospital/ clinic management and associates to cultivate a working environment where talent will be drawn to join, stay, and grow.  This means establishing trusted partnerships with MVH Singapore leaders and associates to cultivate a welcoming and supportive community and to establish programs that prioritize the growth, development, and well-being of MVH associates in Singapore.

Key Responsibilities

The People & Organisation (P&O) Business Partner works with MVH Singapore leaders to oversee and support the full cycle of associate experience in MVH hospitals in Singapore – onboarding, performance management, associate engagement, relations, separations and offboarding.  Live and exemplify the Five Principles of Mars and Associate Concept throughout the whole cycle.

• Complete associate onboarding to ensure that each associate feels welcome and has a positive experience;
• Ensure that our workforce is treated fairly and reasonably at all times by helping associates to resolve conflicts and dealing with a myriad of complex personnel management situations. Respond to associate concerns to ensure that every member of the team feels “heard” and well-treated;
• Conduct workplace investigations;
• Cultivate a community of MVH hospitals that promotes continuous learning and improvement representing a destination of choice for veterinary professionals in Singapore;
• Lead annual and on-going P&O processes i.e. compensation reviews and performance reviews in collaboration with the hospital’s leadership team;
• Serve as Human Resources Point of Contact for all Associate Relations issues;
• Partner hospital leadership with respect to corrective action and separations;

In Business Partnership and Advisory capacity, lead hospitals top people priorities – i.e. leadership coaching and capabilities, workforce and talent planning, health & wellbeing, total rewards, Mars signature programs development etc.

• Educate and advise hospital management and associates on the importance of our culture and how they can incorporate The Five Principles into daily activities and decision making.
• Support MVH hospital leadership to ensure that the team is well cast, with the right talent in the right roles;
• Develop the team for bench strength and succession planning;
• Guide hospital leaders on best practices, as well as hospital guidelines and company policies;
• Ensure that team members have a strong understanding of total rewards enhancements and healthcare eligibility;
• Support training and development of hospital team, including leadership training for hospital teams;
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining business networks, and participating in professional organizations.
• Demonstrate ability to understand how the hospital operates to implement the right solutions.
• Partner with MVH regional P&O Director, deploy Mars signature programs (i.e. Introduction to the Essence of Mars, Associate Survey, Make The Difference, Associate Development plans, Great Line Management etc.) at the right timing for hospitals.
• The incumbent must be hands–on, comfortable in a fast–pace working environment, being approachable and a “listener” from hospital associates and generate insights to enhance workplace engagement. Associate Relations experience is compulsory.
• The incumbent will be self–motivated and able to work without direct supervision.
• The incumbent will have the ability to deliver consistent results by creating strong collaborative relationships with stakeholders.
• The successful incumbent will have excellent change management skills, combined with the ability to manage concurrent priorities and tasks.
• In addition to being a skilled communicator, the successful candidate will need to have experience influencing others in an advisory capacity.

Requirements

• Degree in Human Resources, Business or compulsory related experience.
• Minimally 8 years of experience in HR Generalist role and dealing with employee relations issues.
• Prior service industry (human health, retail, F&B, hospitality) experience facing front line team highly preferred.
• Experience with Singapore local labour laws and regulations.
• Demonstrated competence inaccurately and successfully advising managers on complex HR matters.
• Fluent in English. Mandarin is a plus.
• Strong stakeholder management skills and communication skills.
• Prior experience with Infotech and Workday preferred.
• Affection and comfort with companion animals (dogs and cats) and other animals.