PERM Customer Service Associate - Education Up to $3500 #NKA

Location: Woodleigh/Seletar Mall/Century Square/Tampines Mall

Working Hours: 3+2 (3 weekdays + 2 weekends) work week

• Weekdays: 1pm – 10pm (8hrs excl. break)

• Weekends: 8:30am – 6:30pm (9hrs excl. break)

Salary: Up to $3500 + $200 shift allowance

Job Responsibilities:

• Ability to deliver professional and high-quality service experience in a customer-facing role
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience

Job Requirements:

• Minimum Diploma in any field with experience in customer service
• Able to work 3 weekdays + 2 weekends schedule and shift hours

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd