[PERM] Customer Service Executive (International School) #HZTS

Job Description:

• Serve as the main point of contact for parents and the school regarding school bus transportation matters.
• Attend to enquiries via walk-ins, phone calls, emails, and text messages in a timely and professional manner.
• Coordinate with the operations team on bus schedules, route changes, delays, and transportation arrangements.
• Provide updates to parents and school staff on transportation-related matters, including service disruptions.
• Handle and resolve customer feedback and complaints, escalating issues where necessary.
• Maintain accurate records of customer enquiries, communications, and service requests.
• Assist with general administrative duties and support the daily operations of the customer service team.

Requirements:

• Min O/A Level/NITEC/Higher NITEC/Diploma in any field
• Min 1 year customer service experience. Experience in education industry would be advantageous

Interested candidate, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

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