PLANNING & CUSTOMER SUPPORT

Experience:

• Minimum 2 years of relevant experience.

• Execute production planning activities with focus on customer order fulfilment, on-time delivery and related logistics support.

• Manage customers’ expectations by clearly communicating team's commitment to customer and providing prompt updates to customers.

• Proactively attend to customer’s request/feedbacks and challenges in a professional manner.

• Monitor orders on regular basis and assist in forecasting for Planners through regular meetings.

• Obtain and share customers’ feedback with colleagues and other departments to improve product and service.

• Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously.

• Manage the operational sales activities through Outstanding Order Report with Customers.

Education:

• Candidate should possess at least a Diploma in Project Management or equivalent.

Skills:

• Knowledge in operation process and experience in MRP system will have an added advantage.

• Excellent communication and interpersonal skills to collaborate effectively with multiple stakeholders.

• Able to stay calm, work well under pressure and manage feedback.

• Has initiative, is organized and able to meet delivery schedule.

• Advance in Excel (VLOOKUP, Pivot)

• Working closely with sales team to understand and execute pricing strategy with assigned customer account.

• Identify business development opportunities through customer conversation.

• With minimal Supervision

• Perform any other related tasks as assigned