Pricing & Customer Service Executive

Company Overview

Freight Mark Logistics (S) Pte Ltd operates from a Free Trade Zone warehouse near Singapore Airport, providing professional air and ocean freight forwarding, consolidation, trucking, warehousing, and integrated logistics services with strong global partnerships.

Job Summary

Coordinate and manage shipment bookings, customer communications, vendor service standards, and billing processes to ensure timely, cost-effective logistics operations supporting air and ocean freight services.

Responsibilities

• Coordinate shipment bookings with carriers and airlines to ensure timely dispatch and delivery
• Communicate shipment status updates promptly to customers and overseas partners to maintain transparency
• Send pre-alert notifications for all shipments to prepare stakeholders in advance
• Update and maintain accurate shipment uplift reports for operational tracking
• Assist in verifying selling and cost details for each job to support financial accuracy
• Process billing accurately and promptly to ensure timely customer invoicing
• Monitor and enforce service standards with all vendors to maintain quality logistics support
• Manage airline, carrier, trucking, and co-loader networks to secure best buying rates via online portals
• Respond to RFQs and rate requests efficiently to support business development
• Build and maintain strong customer relationships to enhance service satisfaction
• Develop and support network agents by addressing their enquiries and fostering collaboration
• Perform additional official duties as assigned by senior management to support business needs