Product Executive

About the Role

We are looking for a proactive and detail-oriented Product Executive (Travel & Study Tour) to support travel product planning, customer consultation, quotation preparation, resource coordination, and trip operations.

This role combines both sales coordination and operations execution. The successful candidate will work with customers, internal teams, hotels, transport providers, attractions, tour guides, local operators, and other travel-related partners to deliver smooth and well-organised travel arrangements.

The role is suitable for someone with prior travel agency, tour planning, travel operations, MICE, study tour, or customised travel experience, and who is comfortable handling both customer communication and backend coordination.

Key Responsibilities

Sales & Customer Consultation

• Handle customer enquiries through phone, messaging platforms, online channels, referrals, and social media leads.
• Understand customer requirements and recommend suitable travel plans based on budget, destination, group size, travel purpose, and timeline.
• Prepare customised itineraries and quotations for family trips, corporate travel, MICE groups, study tours, and other travel arrangements.
• Follow up with potential customers and support conversion from enquiry to confirmed booking.
• Maintain relationships with existing customers and support repeat business opportunities.
• Assist in developing new customer channels, including corporate clients, group travel leads, education-related groups, and online enquiries.

Product & Operations Coordination

• Coordinate travel arrangements including hotels, transport, flights, attractions, tickets, visas, insurance, tour guides, local operators, and other required services.
• Liaise with suppliers and partners to check availability, rates, booking conditions, payment terms, and service details.
• Conduct cost calculation and quotation preparation while ensuring pricing accuracy and margin control.
• Prepare travel-related documents such as itineraries, booking summaries, group notices, insurance records, supplier confirmations, and operation checklists.
• Follow up on confirmed bookings and ensure all travel arrangements are properly recorded and communicated.
• Support on-trip coordination and assist in handling urgent travel-related matters such as flight delays, hotel issues, itinerary changes, customer requests, or service complaints.
• Maintain organised records of customer requirements, quotations, bookings, supplier communication, and trip documents.
• Support the team in improving travel products, supplier databases, quotation templates, and operational workflows.

Requirements

• Minimum 1 year of experience in travel sales, travel operations, tour coordination, product planning, MICE coordination, study tour operations, or related roles.
• Familiar with travel planning, itinerary design, supplier coordination, quotation preparation, and booking follow-up.
• Able to prepare clear travel itineraries, proposals, and quotations using Microsoft Word, Excel, Google Workspace, or similar tools.
• Strong attention to detail, especially when handling customer names, travel dates, hotel rooms, transport arrangements, ticket bookings, and payment details.
• Good communication and follow-up skills, with the ability to coordinate between customers, suppliers, and internal teams.
• Able to work under pressure and manage multiple enquiries, quotations, bookings, and travel arrangements at the same time.
• Comfortable supporting urgent travel-related matters outside regular working hours when required, especially during peak travel seasons or active trip periods.
• Responsible, organised, and able to work independently in a remote or hybrid arrangement.
• Good written and spoken English and Mandarin Chinese, as the role involves communication with English- and Mandarin-speaking customers, suppliers, and partners.
• Must have a stable internet connection and be responsive during working hours.

Good to Have

• Existing customer resources, corporate client networks, travel communities, or social media lead channels.
• Experience in Singapore inbound travel, Southeast Asia travel, China outbound travel, study tours, corporate trips, or MICE groups.
• Prior experience working with hotels, transport companies, attractions, ground operators, tour guides, or education-related travel groups.
• Tour guide licence or experience leading groups is an advantage.
• Familiarity with platforms such as Xiaohongshu, Douyin, Mafengwo, WeChat, or other travel-related customer acquisition channels.
• Ability to independently source suppliers, compare rates, and optimise travel products.

What We Offer

• Remote / hybrid working arrangement.
• Opportunity to work across travel, study tour, customised travel, and corporate group projects.
• Exposure to product planning, sales conversion, supplier management, and full travel operations.
• Performance-based growth opportunities, subject to company policy.
• A dynamic work environment where strong ownership and execution are valued.

Application

Interested candidates may send their resume to:

[email protected]

Please include the following information:

• Current / last drawn salary
• Expected salary
• Earliest availability
• Relevant travel industry experience
• Current work authorisation status, if applicable

Only shortlisted candidates will be contacted.