Public/Social Welfare, Assistant Manager

The Assistant Manager of Public/Social Welfare Department (PSW) is responsible for planning, organizing, and managing the Department (PSW) services in both Bishan & Bedok Home. This role ensures that residents receive comprehensive psychosocial support, discharge planning, and advocacy services, while maintaining compliance with regulatory requirements and a strong partnership with the Finance Department. He/She also provides supervision and professional guidance to a small team of staff members.

Responsibilities:

• Supervise, mentor, and evaluate the performance of staff members;
• Ensure department compliance with local regulations (e.g., Nursing Home Regulations);
• Oversee psychosocial assessments for all residents upon admission and periodically thereafter;
• Oversee safe and effective discharge planning processes;
• Monitor and ensure that PSW Executives follow up on all cases that have defaulted in monthly payments;
• Ensure development and implementation of individualized care plans;
• Address residents’ emotional, social, and psychological needs;
• Intervene in cases involving crisis, abuse, neglect, or family conflict;
• Conduct home visits if the resident can be discharged, and coordinate services in the community that can provide support for residents and NOKs;
• Coordinate transitions to hospitals, homecare, or other facilities;
• Address complaints, concerns, and grievances in a professional manner;
• Develop programs to enhance residents’ psychosocial well-being;
• Monitor quality indicators and implement improvements;
• Maintain relationships with community agencies and resources;
• Coordinate referrals for additional services (e.g., mental health, legal aid, financial assistance);
• Ensure proper documentation and communication with external providers;
• Participate in interdisciplinary team meetings;
• Facilitate family meetings and care conferences;
• Provide inputs at Medifund and FAS Committee Meetings;
• Provide inputs at Residents’ Financial Welfare Committee Meetings.

Requirements:

• Bachelor’s or Master’s degree in Social Work (MSW preferred)
• Current licensure or certification as required by local regulations
• Minimum 3 years of relevant experience
• Prior supervisory or leadership experience preferred
• Excellent communication and conflict resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• A good team player with initiative