Queue Management Officer #Airport (10.20pm - 6.40am)

Core Responsibilities:

• Work as part of Taxi Coordination Team to ensure the smooth operations of Taxi stands in the terminals including managing a continuous supply of taxis towards the taxi stands and directing taxis to individual taxi bays, seamless coordination between Taxi stands, and smooth allocation of passenger to taxi based on First-in First Out principal.
• Perform the assigned role (DG, RM, TSC, QM) according to the established SOP.
• Manages and control the passengers flow at the taxi queuing area.
• Compliance to SOP and Safety Standards when assisting passenger.
• Any other duties as assigned by management.

Periodic Duties:

• ·Suggest alternate transport mode to passenger.
• ·Taxi diversion to other terminals / Taxi stands.
• ·Attend to enquiries of passenger.

Job Specifications (Qualifications/Experiences):

• Understand basic written/spoken English and/or a secondary working language.
• Customer-service oriented with good communication skills.
• Neat and presentable.
• Adaptable to change and a good team player.
• Comfortable to operate in a fast-paced environment.

Fixed Shift:

Timing:

6.30am - 2.50pm

2.10pm - 10.30pm

10.20pm - 6.40am