RECEPTIONIST

Job Responsibilities

Customer Interaction & Front Desk Management

· Greet all customers with a smile upon entering Natureland.

· Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.

· Answer phone calls for reservations in a polite and professional manner.

· Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.

· Confirm service type and duration with customers; communicate politely without disturbing them.

· Build and maintain good customer relationships to enhance satisfaction and loyalty.

Staff, Scheduling & Operations Oversight

· Arrange and manage therapist and receptionist work schedules to ensure optimal coverage and productivity.

· Oversee and update the outlet daily schedule board, including therapist assignments and room usage.

· Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

· Handle staff-related issues professionally and lead the team with fairness and authority.

· Share information and updates with therapists and receptionists promptly after each monthly management meeting.

· Ensure daily outlet operations run smoothly, resolving disruptions proactively.

Requirements

• Minimum GCE ‘O’ Level, Nitec, or equivalent qualification.

• Previous experience in customer service or hospitality.

• Excellent communication, interpersonal, and customer service skills.

• Proficiency in Microsoft Office and booking software and POS system.

• Comfortable working in a fast-paced environment.

• Professional attitude and well-groomed appearance.

• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.

• A positive attitude and a proactive approach to problem-solving.

• Strong organizational skills and attention to detail.

Working Hours: Shift-based including weekends and public holidays.