Receptionist

Duties and Responsibilities:

• Be on time for shift and maintain consistent, regular attendance record.

• Accurately book, change and cancel appointments.

• Acknowledge and greet everyone who enters and leaves the shop.

• Ensure that the check-in, check-out and payment process is handled in accordance with company policy.

• Provide callers and guests with detailed descriptions of treatments, packages, services, and hours of operation.

• Answer the phone promptly and operate phone system accurately and efficiently.

• Actively promote the treatments, services, sessions and retail, as well as programs,

promotions and/or discounts available.

• Develop professional and personalized relationship with regular guests.

• Handle guests’ questions and concerns promptly, professionally and courteously.

• Maintain complete confidentiality in all guest matters in accordance with company policy.

• Provide accurate, appropriate and immediate responses toall requests by guests, ensuring

complete guest satisfaction.

• Maintain a clean, safe, fully stocked and well organized work area.

• Ensure adequate stock of supplies and equipment; inform management when stock is low.

• Must be able to work without constant direct supervision and remain at assigned post for

extended periods of time.

• Maintain a positive attitude and contribute toward a quality work environment.

• Regularly attend, participate in and support training and staff meetings.

• Assist in all areas of operation as requested by management.

• Communicate to management any and all occurrences involving staff or guests in the shop that require attention.

PositionRequirements:

• Must be detail-oriented and have ability to multi-task.

• Ability to be efficient and productive in a fast-paced environment.

• Must have enthusiasm and possess excellent customer service skills.

• Must possess basic math skills.

• Enjoy working with people and possess a friendly and outgoing personality.

• Excellent communication, listening and computer skills.

• Must be a team player.

• Must have weekend and public holidays availability.

ExperienceRequirements:

• Minimum of 1 year of experience as a Front Desk personnel or as Customer Service

representative with proven sales OR

• Minimum of 1 year of employment in hospitality or wellness industry