Receptionist 接待员

Job Summary

You will provide excellent front-desk support by managing customer interactions, appointment bookings, and administrative tasks to ensure smooth daily operations and high customer satisfaction.

Responsibilities

• Perform receptionist duties including greeting customers and managing front-desk operations to create a welcoming environment
• Enter and update customer information accurately using Customer Relationship Management (CRM) systems to maintain data integrity
• Organize and maintain proper documentation and filing systems to support efficient office operations
• Manage incoming and outgoing phone calls, redirect calls to appropriate departments, and record messages clearly when necessary
• Book, confirm, and manage customer appointments via phone and SMS to optimize scheduling efficiency
• Respond promptly and professionally to customer enquiries to deliver excellent service and support
• Guide and train new staff members to enhance team skills and promote internal growth

Preferred competencies and qualifications

• Experience in retail or telemarketing to support customer engagement and service delivery
• Basic PC skills to perform administrative and data entry tasks effectively
• Ability to commit to retail working hours on weekdays (10.45am–9pm) and weekends/public holidays (9.45am–6pm)
• Cheerful and outgoing personality to foster positive customer interactions
• Customer-oriented mindset to ensure satisfaction and loyalty

Other Information

Benefits

• Attractive salary scheme
• Meal and transport allowance provided
• Yearly performance bonus
• Medical benefit scheme
• Workers’ insurance
• Long service award
• Various leave benefits
• Career progression and development opportunities
• Comfortable and conducive working environment

工作职责

• 负责前台接待及一般行政事务。
• 使用客户关系管理系统（CRM）进行资料录入。
• 确保文件资料整理完善，并维持良好的档案管理系统。
• 以专业、有礼的电话礼仪接听及处理来电。
• 通过电话及／或短信（SMS）为客户预约及确认预约时间。
• 负责接听及拨打电话，转接来电至相关部门，并在需要时记录留言。
• 解答客户咨询，提供优质客户服务。
• 管理客户预约安排。
• 为客户提供卓越的服务体验。
• 指导及培训新员工，促进团队内部成长与发展。

任职要求

• 具备零售业或电话营销（Telemarketing）相关经验者优先考虑。
• 能配合零售业工作时间，包括：平日：上午 10:45 至晚上 9:00周末及公共假期：上午 9:45 至下午 6:00
• 性格开朗、积极主动，待人亲切。
• 具备良好的客户服务意识，以客户为中心。
• 具备基本电脑操作能力。

员工福利

• 具竞争力的薪资待遇。
• 提供餐饮津贴及交通津贴。
• 年度绩效奖金。
• 医疗福利计划。
• 员工保险保障。
• 长期服务奖励。
• 多元化假期福利。
• 良好的职业发展及晋升机会。
• 舒适、友善且良好的工作环境。