Receptionist cum Admin

JOB DESCRIPTION

• Serve as the first point of contact for employees and visitors, delivering an exceptional experience to all.
  
• Bring experience in a reception or guest relations role within a corporate office environment.
  
• Demonstrate the ability to manage front-of-house situations calmly and professionally, with or without issues arising.
  
• Provide strong customer service, demonstrate initiative, and work independently with minimal supervision.
  
• Maintain the cleanliness and organization of the front desk, reception area, and lobby.
  
• Manage access badges, including distribution, creation, auditing, photo capture, data entry, printing, and deactivation.
  
• Process incoming and outgoing mail and packages, including preparing shipping labels, scheduling courier pickups, and shipping laptops and termination boxes.
  
• Partner cross-functionally with IT and People Operations to coordinate shipments for new hires, terminations, and asset replacements.
  
• Manage and update work tickets assigned to the team in the ticketing system in a timely and accurate manner.
  
• Respond promptly to urgent requests and escalate issues as needed.
  
• Place orders for workplace-related items as needed, including food & beverage and supplies, while monitoring inventory and restocking supplies.
  
• Support the Events SME as needed by assisting with planning and execution of events.
  
• Complete special projects and other assigned tasks as needed.
  
• Update and maintain spreadsheets, documents, and calendars as required.
  
• Review and route invoices to the appropriate channels for payment processing, while responding to and prioritizing day-to-day operational requests from the team lead, communicating effectively with team members and employees, and following department and company policies and procedures.

JOB REQUIREMENT

• Strong customer service skills with a focus on delivering a positive experience

• Good communication skills

• Excellent organizational skills with the ability to manage tasks efficiently

• Adaptability to work in a dynamic and fast-paced environment

• Strong problem-solving skills and ability to handle issues effectively

• High level of professionalism in conduct and workplace interactions