Reservation Agent - Hybrid ($2800 to $3000) #NJN

Tanjong Pagar

Hybrid Work Arrangement (2 to 3 days WFH)

Responsibilities

Reservation Duties: (60% – 70% of the time)

●As an inbound reservations agent, you will handle travel reservations and inquiries with suppliers, including hotels, transportation providers, meal vendors, and other service partners in Singapore and other countries, where required.

●Coordinate closely with suppliers to ensure accurate bookings and smooth travel arrangements.

●You will also respond to and manage incoming emails, live chats, and phone calls regarding accommodation inquiries for inbound travels.

●Enter new reservations, changes, and cancellations into various software systems.

●File guest correspondence and other reservation documentation.

●Stay updated on room rates, special offers, and promotions.

●Ensure reservations are processed efficiently and accurately.

●Process payments and send confirmation details to customers.

●Sort out issues related to bookings or reservations.

●Follow up with guests for additional required information for visa requirements or updated passports.

●Act as a liaison between the company and guests to ensure customer satisfaction.

●Provide support to customers who need to amend or cancel reservations.

●Ensure client and guest profiles are properly created, maintained, and updated.

●Monitor room sales and apply selling strategies to increase revenues.

●Maintain a high level of product knowledge to explain services and facilities to clients.

●Work with the Manager to arrange pre-payment to hotels and suppliers.

Travel Host Duties: (30% of the time) unless peak season then can be up to 50% of the time.

●Meet and greet guests at the ferry terminal upon arrival.

●Assist in the advance collection of boarding passes and luggage check-in.

●Assist with customs and immigration clearance.

●Accompany guests onboard the ferry to Batam and hand them over to the team in Batam.

●Engage with guests, answer questions, and explain the next steps in the journey.

●Troubleshoot problems that may arise and remain calm and positive.

Requirements

● Experience as a Reservations officer in an inbound travel agency is needed.

● Flexibility to work on a shift basis, including evenings, weekends, and public holidays.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.