Reservations Officer

- Process room reservations received via telephone, email, hotel website, online travel agencies (OTAs), and other distribution channels to secure bookings accurately

- Enter and update reservation details in the Property Management System (PMS) to maintain accurate and current booking information

- Issue reservation confirmations and record all guest requests, communicating them promptly to relevant departments

- Handle reservation amendments, cancellations, and no-shows following the Hotel’s policies to ensure compliance and customer satisfaction

- File and organize reservation correspondence according to Hotel's standards to maintain orderly records

- Maintain confidentiality of all room rates and sales strategies to protect departmental information

- Manage corporate accounts in the absence of the Sales Manager to ensure continuity of service and account handling

- Stay informed about the Hotel’s products and services related to reservations to provide accurate information and support

- Perform additional duties as assigned by Management to support hotel operations

Requirements

- Minimum 1–2 years of experience in hotel reservations, front office, or customer service

- Familiar with Opera Cloud PMS System application

- Possesses good telephone etiquette and telemarketing sales techniques