Reservations Officer (6months contract)

Job Description

• Attend to enquiries through Reservation’s hotline and email, adhering to brand service standards
• Attend to reservations made through online travel agents (OTAs) & Brand Website booking engines
• Achieve target conversion of enquiries to materialized bookings
• Perform reservations in a timely and efficient manner, upselling higher category rooms where possible
• Assist to update OTAs & Brand Website booking engines’ inventory and update Reservations Manager on status
• Submit reports (Daily Reports, month-end reports etc.) in a timely manner
• Ensure adherence by Sales & Marketing team to Policies and Procedures of Reservations
• Make sure that files/e-files are kept up to date
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees
• Perform other ad-hoc duties as assigned

Key Qualification

• Professional Certificate/Nitec, Diploma, Hospitality/Tourism/Hotel Management or equivalent
• Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage
• Must have strong customer service skills
• Must have strong verbal and written communication skills
• Understanding of hotel revenue management