RESTAURANT FRONT DESK MANAGER

· Greeting & Seating: Oversee guest reception, manage waitlists, and optimize table turnover while ensuring guest satisfaction.

· Reservation Management: Handle booking systems, phone/online reservations, and special requests.

· Staff Supervision: Train, schedule, and evaluate host/hostess team; conduct pre-shift briefings.

· Customer Service: Address guest inquiries/complaints promptly; maintain high service standards.

· Coordination: Communicate with serving and kitchen staff on table status, timing, and special needs.

· Administrative Duties: Monitor seating charts, manage reservation software, and generate occupancy reports.

· Ambiance Maintenance: Ensure entrance area cleanliness, menu displays, and overall presentation.

· Compliance: Adhere to health/safety regulations and company policies.