Restaurant Operations Executive - OHS

Reporting to Restaurant Manager.

The Restaurant Operations Executive supports the daily operations of Hua Ting Fine Dining Restaurant by delivering exceptional guest experiences in accordance with Forbes 5-Star and luxury hospitality service standards. The role ensures smooth restaurant operations, guest satisfaction, team coordination, and strong product knowledge while maintaining the highest standards of professionalism and service excellence.

·         Assist in the supervision and coordination of daily restaurant operations.

·         Ensure all team members are familiar with menu offerings, promotions, and service procedures.

·         Deliver personalized and attentive guest service aligned with luxury dining standards.

·         Build rapport with guests and anticipate guest needs to enhance the dining experience.

·         Recommend food and beverage pairings and upsell premium menu items professionally.

·         Handle guest feedback, complaints, and service recovery promptly and professionally.

·         Monitor restaurant cleanliness, table settings, and overall dining ambiance.

·         Support reservation management, seating arrangements, and VIP guest handling.

·         Assist Restaurant Manager in administrative duties, reports and stock coordination.

·         Ensure compliance with hygiene, safety, and company operational standards.

·         Support training and coaching of junior service staff when required.

·         Perform any other duties assigned by Restaurant Management.