Support Restaurant Manager to oversee all front of the house restaurant operations
Ensure reservations and walk-ins are seated to optimal capacity
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
Maintain quality control for all food served
Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
Oversee hygiene standards
Seek ways to cut waste and decrease operational costs
Receive complaints and resolve problems
Prepare and take photos and/or videos weekly for social media posting, including post Event photos/videos
Design of marketing posters on a regular basis
Ensure all staff follow the Service SOP, which covers Customer Service, Food Knowledge, Wine Knowledge, Build Customer Loyalty, Contribute to Sales Growth and Cigar Knowledge
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