Retail Supervisor

Role Description:

• Manage the day-to-day business operations of the retail store;
• Perform roster planning and other administrative duties;
• Perform daily line-check to ensure consistency of our corporate branding and store image;
• Supervise and conduct On-The-Job Training for new staff;
• Performance Management;
• Handle and resolve staff issues / grievances;
• Perform cashiering function / Counter closing / Banking in of sales proceeds;
• Cultivate good service mindset;
• Responsible for visual merchandising and inventory management;
• Manage customers’ expectation to ensure customers’ satisfaction;
• Customer relations and service recovery;
• Monthly / Weekly sales reporting;
• Promote and market the company’s membership sign-ups & renewals;
• Ensure all small animals in the store are well taken care of;
• Manages ad-hoc / periodic stock-take and/or stock-count exercise when required;
• Accountable for cash shortage, stock losses and stock variances;
• Ensure that stocks are replenished leaving no shelves empty;
• Ensure proper housekeeping is done to create a pleasant shopping experience / store ambience;
• Achieve sales target / KPIs in line with business objectives;
• Ensure store readiness in preparation for store audit and mystery shopper audit.
  

Role Requirements:

• Minimum 2 years of retail store supervisory experience.
• Able to lead retail assistants to maintain the sales and service operations for the assigned store.
• Customer service-oriented and result-oriented to drive sales targets.
• Must be able to perform rotating shift work.
• Must be able to work on weekends and public holidays.
• Organised, meticulous and detail-oriented.
• Basic Excel/Google Sheets, Doc and Slides.
  

• Able to work 5 days work week (including weekends and public holidays)
• Working Hours: 10am - 10pm (Pet Safari outlets: NEX, Vivo City, The Star Vista and Waterway Point Mall), OR 11am - 9:30pm (Pet Lovers Centre outlets)
• Must be willing to have direct contact with animals and work in pet retail environment (animals, animals' fur & dust)
• Must be able to carry at least 22kg and can climb the ladder.
• Able to handle food packaging products that contain Pork, Beef, Seafood, Lamb & Poultry, etc.

Highlights:

• General Target Incentives: Up to $410.
• Benefits: Medical Reimbursement, Health Insurance, Quarterly Meal Allowance, Team Bonding, Long Service Award, Staff Purchase Discount, Company Uniform Provided, etc.
  

Interested candidate, you may apply via our career website: https://plc.applyourjobs.com.

Only shortlisted candidates will be notified.