RETAIL SUPERVISOR CUM CUSTOMER SERVICE EXECUTIVE

Job Description:

• Oversee the daily operations of the outlet for efficient operations.
• Set sales objectives by doing annual sales forecasts and analyzing variances.
• Plan, execute and review sales promotion campaigns periodically.
• Ensure promotions are accurate and merchandised to the Company’s standards.
• Monitor merchandise stock level, turnover, stock ordering, and monthly stock take.
• Contribute to team effort by achieving daily and monthly sales targets.
• Ensure excellent customer service standards.
• Train and guide new and existing staff.
• Evaluate and provide appraisals of staff.
• Make decisions on issues such as recruitment and discipline.
• Bank in daily cash receipts.
• Maintain the retail outlet’s cleanliness and safety measures.

Requirements:

• Pleasant and independent personality
• Able to provide leadership with good decision-making skills.
• Possess excellent customer service and communication skills
• Must work on the weekends & public holidays
• Service-oriented, motivated, and sales-driven