Sales & Customer Service Manager

POSITION OVERVIEW:

The Sales & Customer Service Manager is responsible fordriving commercial excellence and sales growth while delivering exceptionalcustomer service. This role requires strong leadership, operational expertise,and a commitment to achieving financial targets while maintaining the higheststandards of customer satisfaction.

KEY RESPONSIBILITIES:

Commercial Excellence & Sales Growth :

• Lead the planning, deployment, and execution of commercial excellence programs across the region, focused on driving sales productivity and secured order and margin growth.
• Work in close partnership with the sales leaders to align on priorities and together build strong commercial fundamentals.
• Achieve high degree of sales operational excellence, leveraging data & insights to achieve/exceed financial plan and leads continuous improvements, user experience and governance for the region.
• Drive continuous improvements in user experience and governance across the region
• Maintain strong rectorships with key ustomers to ensure retention and repeat business

Sales Operations & Order Management :

• Manage customers' orders and enquiries and follow through to order fulfilment cycle
• Handle customers' enquiries regarding spare parts and provide technical guidance
• Assist Sales Manager on tender/ program/ contract
• Prepare quotations and follow-up with customers on order status
• Monitor orders and liaise with QA, Logistics and Technical Departments to ensure timely delivery to customers.
• Process sales order using the SAP system with accuracy and efficiency.
• Address customers' concerns promptly and professionally to maximize customer satisfaction.
• Provide comprehensive after-sales support and technical assistance.
• Generate periodic order status reports.
• Follow-up on debit/credit memo

Requirements: -

• Bachelor’s degree in business, finance , or a relevant field
• 5 Years of experience in sales and operation
• Good command of written and spoken English
• Prior experience in spare parts sales in aviation industry will be advantageous.
• Ability to read and understand basic engineering drawings will be advantageous.
• Attentive to details, well organised and customer service oriented
• A team player who can multitask well to meet deadlines and requirements.
• Ability to exercise sound judgement at work and preserve confidentiality.
• Proficient in Microsoft Office and SAP applications
• Familiar with CAAS/ FAA / EASA rules and position must be recognized by the Authorities.