Sales Assistant (Aviation)

[Job ID: 1609577] 

Job Summary

An organised sales support professional responsible for managing customer orders, coordinating order fulfilment, and ensuring accurate, timely communication with customers.

Responsibilities

• Process customer orders from receipt through to shipment, ensuring accuracy and timely follow‑up.
• Enter customer purchase orders accurately into the system and resolve discrepancies with the sales team.
• Issue order acknowledgements and provide order‑related information to customers within stipulated timelines.
• Monitor and update order status, including open orders and past‑due items, on a daily basis.
• Respond to customer enquiries on order status, tracking details, shipping documents, and billing information.
• Ensure orders are correctly reserved and reflected in internal systems.
• Proactively inform internal stakeholders and customers of delivery issues that may impact supply schedules.
• Prepare and send order status reports to customers with accurate information and relevant remarks.
• Support the sales team by handling overflow administrative tasks when required.
• Adhere to internal quality, environmental, and operational procedures and contribute to continuous improvement initiatives.

Requirements

• Ability to manage and follow up on customer orders with strong attention to detail.
• Strong customer service and relationship management skills.
• Effective written and verbal communication skills.
• Ability to analyse customer terms, requirements, and order documentation accurately.
• Good organisational skills with the ability to manage multiple tasks concurrently.
• Proficiency in using computer systems and standard office software.
• Proficiency in English language for liaising with English‑speaking clients and stakeholders.
• Ability to anticipate issues, manage conflicts professionally, and communicate solutions clearly.
• Knowledge of order processing and customer relationship management processes.
• Knowledge of industrial or technical products is an added advantage.
• Knowledge of the aerospace or manufacturing sector is an added advantage.
• A proactive, team‑oriented mindset with a strong sense of initiative.

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EA Personnel Name: Kueh Si Xuan, Ryan (Guo sixuan)

EA Personnel Reg. no.: R24119477

EA License no.: 07C5771