Sales Executive

Company Overview

ECU Worldwide, founded in Belgium in 1987, is a global leader in NVOCC services with 300+ offices in 160+ countries. Backed by Allcargo Logistics Ltd., it offers innovative LCL and FCL solutions, delivering seamless cargo handling and transport worldwide.

Job Summary

To achieve budgeted sales volumes by expanding the customer base and providing effective and efficient customer and agent management.

Responsibilities

• Expand the customer database by identifying and securing new accounts to increase sales volume

• Promote ECU Worldwide’s import/export services to attract and retain customers

• Develop existing customer relationships by increasing trade volume and ensuring customer satisfaction

• Conduct regular customer visits according to weekly and monthly targets to strengthen client engagement

• Maintain and update customer profiles to enable customer service assistants to perform timely follow-ups

• Monitor and follow up on tele-calls made by customer service assistants weekly to ensure business generation

• Maintain service levels for existing customers to uphold customer retention and satisfaction

• Prepare and discuss monthly sales plans with the sales team to align on targets and strategies

• Conduct market research to develop market intelligence databases and competitive pricing strategies

• Prepare customer quotations promptly in response to requests to support sales conversion

• Manage fluctuations in customer volume and recover lost accounts to stabilize revenue streams

• Plan and execute sales campaigns to drive business growth and market presence

• Supervise and support customer service assistants by providing customer information and monitoring tele-calling activities for new and existing customers

• Review and prepare monthly sales performance reports and present findings in sales meetings to inform decision-making

Preferred competencies and qualifications

• Experience in NVOCC or freight forwarding industry preferred to understand market dynamics and customer needs

• Positive attitude and self-motivation to drive sales initiatives and overcome challenges

• Excellent written and verbal communication skills to effectively engage customers and internal teams

• Intermediate computer skills to manage sales data, prepare reports, and support operational tasks