School Duty Operations Manager

🧩 Join the Chess at Three Singapore Team!

Chess at Three is New York City’s premier chess club for kids, and we proudly launched in Singapore in August 2023. Our mission is simple yet powerful — to teach children aged 3 to 12 the timeless game of chess through fun stories, interactive games, and imaginative play. By turning complex chess concepts into engaging adventures, we help children learn, grow, and fall in love with chess in no time!

We are looking for a passionate, energetic, and organized individual to join our growing team at Chess at Three Singapore. This role is perfect for someone who loves working with families and children, thrives in a dynamic environment, and takes pride in creating seamless experiences for customers and tutors alike.

Key Responsibilities

Staffing & Operations Management

• Coordinate staffing for school programmes, parties, holiday camps, and ad-hoc events
• Strategically assign tutors based on quality, reliability, availability, and operational efficiency
• Maintain strong tutor relationships and proactively monitor tutor availability and training status
• Work closely with Training and HR teams to ensure a healthy tutor pipeline
• Issue operational instructions, teaching resources, and assignment details to tutors
• Handle tutor queries, feedback, and operational issues promptly
• Coordinate with Logistics and other internal teams to ensure smooth programme execution

School Operations

• Manage school programme deployment, including student enrolment, scheduling, and operational support
• Liaise with Finance to ensure timely and accurate billing
• Escalate collection-related matters to the Partnerships Manager when necessary
• Train and supervise virtual assistants supporting billing and operational administration

Operational Coverage & Scheduling

• Ensure operational continuity for Sunday to Thursday programmes and Sunday/Monday club operations
• Proactively identify and resolve staffing gaps in upcoming schedules
• Arrange replacement coverage for urgent operational situations
• Build and maintain a reliable reserve pool of tutors for last-minute deployment

Payroll Administration

• Prepare and verify tutor payroll for schools, parties, events, and Sunday/Monday club operations
• Ensure payroll accuracy and timely processing

Holiday Camp Operations

• Oversee holiday camp execution and Day 1 operational adjustments
• Coordinate student allocation, staffing changes, and immediate issue resolution during camp periods

Logistics Oversight

• Maintain oversight of operational kits and materials required for schools, parties, camps, and events
• Support logistics operations during peak periods or urgent situations

Duty Manager (Sunday Operations)

• Serve as Duty Manager for Sunday club operations and customer service
• Monitor programme quality and resolve operational or customer issues promptly
• Ensure timely follow-up for same-day trial classes
• Manage relationships with key influencers and VIP customers
• Proactively encourage and source Google reviews from customers

Requirements

• Strong organisational and multitasking skills
• Excellent communication and interpersonal abilities
• Ability to work independently and make sound operational decisions under pressure
• Experience in operations, scheduling, customer service, or education/enrichment environments is preferred
• Comfortable working weekends, on Sundays.

What We’re Looking For

• A dependable and solutions-oriented team player
• Someone who enjoys coordinating people and processes
• A proactive individual who takes ownership and adapts well in a dynamic environment