SENIOR BUSINESS SOLUTIONS EXECUTIVE

Clearly communicate implementation status, risks, and requests for assistance to the Implementation Manager or Team Lead

Execute end-to-end implementation of hospitality ERP solutions including hardware, PMS, POS, Inventory, and Finance modules

Configure ERP modules and hardware according to customer operational workflows and best practices

Provide customer training, walkthroughs, and user acceptance support during implementation

Support customers during UAT, go-live, and stabilization periods

Maintain thorough documentation including configuration details, implementation checklists, and customer-specific processes

Provide first-level application support for hospitality ERP solutions including PMS, POS, Inventory, and Finance modules

Receive, log, track, and manage support tickets using the helpdesk system, ensuring accurate documentation and timely resolution

Troubleshoot and resolve application, configuration, and functional issues via phone, email, chat, and remote support tools

Analyze customer-reported issues, replicate problems, and identify root causes within defined SLAs

Validate fixes and solutions before closing support tickets

Guide customers on system usage, workflows, and best practices to improve adoption and reduce repeat issues

Support customers during upgrades, patches, and minor enhancements

Maintain and update knowledge base articles, FAQs, and support documentation

Ensure timely follow-up, issue closure, and smooth handover when required

Maintain high levels of customer satisfaction, professionalism, and service quality