Senior Executive/Executive, Travel Sales & Operations

We are seeking a proactive and detail-oriented Travel Sales & Operations Executive to ensure seamless delivery of group travelprograms by supporting ticketing, hotel arrangements, logistics preparation and client coordination, while assisting with FIT booking requests and leading groups on-site when required to uphold service excellence and operational efficiency.

The position requires travel to conduct site visits, coordinate on-ground arrangements, and ensure quality service delivery.

Responsibilities:

• Assist with group flight ticket issuance, name lists, special meal requests and related operational matters.
• Coordinate hotel bookings, rooming lists, and payment processing with approved vendors.
• Liaise with clients on quotations, confirmations, required documents and payment follow-ups.
• Prepare itineraries, manifests, programme sheets and all necessary group travel documentation.
• Provide operational support to travel sales, ensuring accurate pricing inputs and smooth delivery of services.
• Assist customer service team on online FIT booking requests and fulfilment.
• Travel and serve as tour leader/journey host for local and overseas groups to ensure smooth execution.
• Support preparation of sales proposals and presentations when required.
• Ensure compliance with internal SOPs and STB regulations indocumentation and processes.

Requirements:

• Diploma or equivalent in Tourism, Hospitality, Business or related field preferred.
• 1–3 years of experience in travel operations, ticketing, or customer service (fresh candidates with relevant internship experience may be considered).
• Able to travel overseas and work on evenings/weekends when required for tour-leading duties.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning booking systems.
• Strong communication and coordination skills with attention to detail.
• Ability to work in a fast-paced environment with tight timelines.

Preferred Knowledge & Skills:

• Experience in airline reservation systems, ticket issuance or travel operations workflows.
• Knowledge of group travel logistics, manifests, and vendor coordination.
• Customer-oriented mindset with strong problem-solving abilities.
• Ability to multitask and stay calm under pressure.
• Familiarity with STB Travel Agent compliance and PDPA requirements a bonus.