Senior Guest Experience Executive

Kiztopia is a leading family edutainment brand dedicated to creating meaningful play experiences for children and families. With multiple concepts and locations across Singapore and the region, we continue to grow through innovation, creativity, and a commitment to delivering exceptional experiences.

We are seeking a highly motivated, creative and experienced Senior Guest Experience Executive to join our team in Singapore. in this role, you will be responsible for developing and executing engaging event programs and creating high-quality content in our events activities such as birthday party, school visit, stage performance, playground activity. You will play a crucial role in coordinating and managing events and producing compelling content across various platforms. This is an exciting opportunity for a self-motivated individual with a passion for program management, content creation, and audience engagement.

Highlights of what we offer:

·      Dynamic, fun and rewarding working environment

·      Close knitted team

·      Good employee benefits (eg. medical insurance, on job training, etc.)

·      Career growth and development opportunities

Roles and Responsibilities

1. Professionally manage and respond to all general inquiries (Salesforce, WhatsApp, phone, email, walk-ins), providing prompt assistance to enhance the customer experience.
2. Recommend strategic add-ons and upgrades to maximize event revenue and enhance the overall guest experience.
3. Accurate document preferences, process invoices/payments, manage vendor relations, and track consumable inventory.
4. Act as the dedicated point of contact for hosts before, during, and after events to ensure seamless execution.
5. Collaborate closely with the operations team on service standards and execution details for all events.
6. Train, coach, and audit Party Masters, updating training materials and mandating re-training to protect brand standards.
7. Analyze workflows to eliminate bottlenecks, and assist the Manager with data analysis, reporting, and market research.
8. Mentor the Guest Experience team on complex bookings, and step in to oversee daily department operations in the Manager's absence.

Job Requirements

1. Flexible availability, including willingness to work weekends or during event periods as needed.
2. Excellent communication and interpersonal abilities, with a strong customer-centric approach.
3. Well-organized and detail-oriented, capable of handling multiple bookings and tasks at the same time.
4. Proactive, adaptable, and positive, with the ability to perform effectively under pressure in a fast-paced setting.
5. Skilled in using booking platforms, spreadsheets, and reporting software.
6. Competent in coordinating with vendors, managing orders, and monitoring inventory levels.

Qualifications Requirements:
1. Diploma in Hospitality, Tourism, Business Management, or a related field.