Senior / Junior Housekeeping Supervisor

Responsibilities

• Maintain cleanliness, orderliness, and appearance of premises to ensure an immaculate environment aligned with company brand standards
• Lead daily operations briefings for Housekeeping Attendants to align team on tasks and priorities
• Plan and schedule room cleaning to optimize operational efficiency and guest satisfaction
• Track and record Housekeeping team overtime and incentives to support accurate payroll and motivation
• Monitor and document team attendance including medical leaves, annual leaves, and public holidays for workforce management
• Manage and document housekeeping team performance data to assist in performance reviews and development
• Conduct training sessions on safe use of cleaning chemicals, lifting techniques, and hazard prevention to ensure team safety and compliance
• Manage Pest Control Reports and General Cleaning Rooms records; coordinate with Front Office for room blocks as needed
• Track guest preferences and follow up on guest requests with Supervisors to enhance guest experience
• Maintain inventory records for baby cots, extra beds, and loan items to ensure availability and accountability
• Report discard, spoilage, and repair needs to management; liaise with vendors for timely follow-ups
• Collaborate closely with team members to ensure smooth daily operations and effective communication
• Prepare rooms according to special requests and company brand standards to meet guest expectations
• Conduct thorough room cleanliness checks before releasing rooms for new arrivals to guarantee quality
• Perform random inspections of guest rooms and public areas to maintain cleanliness and presentation standards
• Inspect Housekeeping Attendants’ equipment and trolleys daily to ensure proper maintenance and readiness
• Maintain par stock levels of guest supplies, cleaning materials, linen, and uniforms; conduct periodic inventory audits
• Oversee housekeeping receiving, stock ordering, and monthly usage monitoring to control inventory costs
• Investigate guest feedback and complaints; report findings and corrective actions to management
• Analyze guest feedback trends and implement improvements to enhance service quality and team performance

Preferred competencies and qualifications

• Minimum 2 years’ experience in a similar housekeeping supervisory role
• Strong attention to detail to achieve high standards of cleanliness and service excellence
• High flexibility and adaptability to manage changing priorities and fast-paced work environment
• Ability to perform effectively under pressure while maintaining quality and team morale