Senior Operations Executive

About the role

The Senior Operations Executive supports the day-to-day operations of Wyse Active Hub by ensuring the efficient management of venue operations, events, and supporting digital systems. The role encompasses facility operations, customer service, tournament coordination, website content management, and basic audiovisual (AV) support. Working closely with the IT Manager, the incumbent also provides first-level technical support and coordinates the resolution of operational system and equipment issues.

This is a 1-year contract position with the opportunity for conversion to a permanent role, subject to performance and business requirements.

What you'll be doing

Venue & Event Operations (70%)

• Venue & Facility Operations: Manage the day-to-day operations of the sports facility, ensuring a safe, clean, and well-maintained environment for members and visitors.
• Booking & Customer Support: Coordinate court bookings and allocations, resolve scheduling conflicts, and respond to customer enquiries through frontline service channels.
• Facility Maintenance & Safety: Monitor court conditions, oversee safety compliance, and coordinate with maintenance vendors to ensure timely rectification of issues.
• Tournament & Event Operations: Support the planning, logistics, venue setup, and on-site execution of tournaments, corporate bookings, and regional and national badminton events.

Website & Platform Operations (20%)

• Website Content Management: Maintain website content through the Content Management System (CMS), ensuring promotions, programmes, pricing, and operating information remain accurate and up to date.
• Booking Platform Administration: Support the day-to-day administration of digital booking platforms, including user account management, system testing, and resolution of basic operational issues.
• Operational Records & Compliance: Maintain digital records and documentation, ensuring compliance with internal procedures and applicable data protection requirements (PDPA).

Event AV &Technical Support (10%)

• Event Technology Setup: Set up, test, and operate audiovisual equipment, electronic scoreboards, and livestreaming systems for tournaments and events.
• Technical Support: Provide first-level troubleshooting for operational systems and equipment, escalating unresolved hardware or system issues to the IT Manager when required.
• Event Readiness: Ensure all event technology and operational equipment are fully tested, functional, and ready before the commencement of each event.

What we’re looking for

• Relevant Experience: Minimum 3 years of experience in sports administration, venue operations, customer service, events, or digital operations.
  
• Digital Platform Proficiency: Comfortable using Content Management Systems (CMS) and other digital platforms to manage website content and support operational processes. Prior experience updating website content is preferred; coding knowledge is not required.
  
• Technical Aptitude: Basic understanding of audiovisual equipment, electronic scoreboards, digital tools, and livestreaming systems used for sporting events.
  
• Customer & Stakeholder Management: Strong interpersonal and customer service skills, with the ability to communicate effectively with customers, vendors, and internal stakeholders.
  
• Organisation & Adaptability: Highly organised, detail-oriented, and proactive, with the ability to manage both operational and digital administrative responsibilities in a fast-paced environment.

• Operational Flexibility: Willing and able to work evenings, weekends, and public holidays to support operational requirements, tournaments, and special events.