Senior Service Engineer – Cold Room & Chiller

Key Responsibilities

Technical Service & Maintenance

• Perform preventive and corrective maintenance on cold rooms, freezer rooms, refrigeration systems, water chillers, condensing units, evaporators, cooling towers, pumps, and HVAC equipment.
• Diagnose and resolve complex refrigeration, electrical, mechanical, and control system faults.
• Carry out system performance testing, commissioning, and troubleshooting.
• Ensure all equipment operates efficiently and meets design performance requirements.

Project & Site Management

• Lead site service activities and coordinate manpower allocation.
• Plan and execute maintenance schedules, breakdown services, and emergency response activities.
• Supervise subcontractors and technicians to ensure work is completed safely and on schedule.
• Attend site meetings and coordinate with customers, consultants, and suppliers.

Team Leadership

• Guide and mentor service engineers and technicians.
• Provide technical training and support to team members.
• Monitor work quality and ensure compliance with company standards and procedures.
• Assist management in developing service strategies and operational improvements.

Customer Relationship Management

• Build and maintain strong relationships with customers.
• Provide technical recommendations and propose improvement solutions.
• Prepare service reports, maintenance records, technical assessments, and repair quotations.
• Handle customer complaints and technical inquiries professionally.

Safety & Compliance

• Ensure compliance with workplace safety regulations and company safety policies.
• Conduct risk assessments and toolbox meetings before work commencement.
• Ensure proper handling and disposal of refrigerants and hazardous materials.
• Maintain service tools, instruments, and company assets in good condition.

Requirements

• Diploma or Degree in Mechanical Engineering, HVAC, Refrigeration, Electrical Engineering, or related discipline.
• Minimum 5–10 years of experience in refrigeration, cold room, chiller, and HVAC service operations.
• Strong knowledge of refrigeration systems, chillers, electrical controls, PLCs, and BMS interfaces.
• Ability to read electrical schematics, P&ID drawings, and technical documents.
• Experience leading service teams and managing customer accounts.
• Possess a valid Class 3 Driving Licence (preferred).
• Able to work independently and attend after-hours emergency breakdowns when required.

Preferred Experience

• Commercial and industrial cold room systems.
• Water-cooled and air-cooled chillers.
• Process cooling and refrigeration systems.
• Food manufacturing, pharmaceutical, logistics, and industrial facilities.
• Energy efficiency improvement and system optimization.

Key Performance Indicators (KPIs)

• Service response time and customer satisfaction.
• Equipment uptime and reliability.
• Maintenance completion rate.
• Safety compliance and zero-incident performance.
• Team productivity and technical competency development.
• Service revenue generation and quotation conversion rate.