Service Adviser

Job Overview

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between our customers and workshop technicians, responsible for ensuring a seamless service experience from start to finish.

Key Responsibilities

• Receive and review the customer’s service file from the front desk team.
• Conduct a detailed consultation with the customer to understand their concerns and issues.
• Analyse the nature of the problem to determine whether it is due to:
  Normal wear and tear
  Premature or unexpected malfunction
• Liaise with workshop technicians for a technical review and inspection.
• Determine if repairs are:
  Chargeable (out of warranty or wear-related)
  Complimentary (under warranty or goodwill basis)
• Clearly explain technical issues and proposed solutions to customers.
• Provide cost estimates, obtain approval, and manage job authorisation.
• Track and update customers on job progress and estimated completion times.
• Prepare job cards, service reports, and final documentation.
• Coordinate smooth vehicle handover upon job completion.
• Ensure customer satisfaction throughout the service experience.

Requirements

• Nitec in Automotive Engineering or equivalent qualification
• GCE ‘O’/‘N’/‘A’ Levels or Diploma holders welcome
• Minimum 1–2 years of experience as a service advisor or in customer service in an automotive environment
• Sound knowledge of vehicle systems and repair processes
• Strong interpersonal, communication, and customer service skills
• Well-organized, with good time management and multitasking abilities
• Proficient in Microsoft Office and workshop management systems
• Valid Class 3 driving licence

Working Hours:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 3:00 PM

Staff Benefits:

• Daily Staff Pickup: 11-seater transport provided from Pasir Ris MRT
• Opportunities for career development and on-the-job training
• Supportive team and positive work environment
• Attractive staff incentives and potential bonuses