SERVICE CAPTAIN

Job Summary

We are looking for a proactive and customer-focused Restaurant Captain / Supervisor to oversee front-of-house operations and ensure excellent service standards. The ideal candidate will lead the service team, coordinate with the kitchen, and ensure guests receive a high-quality dining experience at all times.

Key Responsibilities

• Supervise daily front-of-house operations during service hours
• Lead, guide, and support waitstaff to ensure smooth service
• Greet guests, manage table assignments, and ensure customer satisfaction
• Take and relay orders accurately, coordinating closely with kitchen staff
• Handle customer feedback and resolve complaints professionally
• Ensure service standards, hygiene, and safety procedures are followed
• Assist in training new staff and mentoring team members
• Monitor staff performance and report issues to management
• Support opening and closing procedures as required
• Ensure cleanliness and proper setup of dining areas
• Any other ad-hoc jobs assigned