Service Crew

Job Scope

Perform food and beverage services

• Operate Point of Sales (POS) Systems when managing food & beverage order
• Prepare a variety of alcoholic and non-alcoholic beverages
• Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
• Maintain drinkware and beverage equipment needed for beverage preparation

Deliver customer experience

• Address customers' queries on food and beverages
• Suggest food and beverages to customers
• Provide go-the-extra-mile service to create a positive customer experience
• Follow customer service standards
• Escalate customers' feedback

Maintain hygiene, safety, and standards

• Follow legislative requirements pertaining to handling and consumption of alcoholic beverages
• Follow the organisation's personal, food and beverage hygiene standards

Support food and beverage operations

• Assist in the opening, operating, and closing of shifts
• Execute daily operational tasks according to the staff roster
• Replenish inventory at service stations
• Follow crisis response and recovery activities in accordance with business continuity policies
• Suggest areas for personal development to improve work performance

Contribute to continuous improvement

• Escalate feedback on current work processes and procedure
• Suggest areas for continuous improvement within the work area
• Execute continuous improvement activities within the work area
• Operate emerging technology and tools to improve work productivity

Requirement

• Preferably with a minimum of 1 year of relevant experience in the Hospitality or F&B Industry.
• Candidates without prior experience are also welcome as training will be provided.
• Proactive, enthusiastic, strong sense of responsibility and positive thinking
• Able to work independently and under pressure
• Excellent command of spoken and written English
• Part time and able to work 5 Days work week. Shift duty is required and must be able to work on weekends, the eve of public holidays, and Public Holidays.