Service Crew/ Cashier

Be the vibrant face of HaveFun as a Service Crew/Cashier. Engage guests with your friendly demeanor, handle transactions efficiently, and contribute to the seamless flow of our exceptional guest experiences.

Key Responsibilities:

1. Customer Service:

• Greet customers warmly, making them feel welcome and comfortable.

• Assist customers in selecting the right karaoke room or package based on their preferences.

• Provide excellent service by ensuring customers have all the necessary equipment and assistance

to enjoy their karaoke experience.

2. Room Setup and Assistance:

• Prepare and set up karaoke rooms with the necessary equipment, including microphones,

screens, and sound systems.

• Assist customers in operating the karaoke system and troubleshoot technical issues as needed.

• Monitor room usage and address any customer requests promptly.

3. Order Processing:

• Accurately process room reservations, food, and beverage orders.

• Handle cash, credit/debit card, and mobile payment transactions efficiently and accurately.

• Coordinate with kitchen and bar staff to ensure orders are prepared and served on time.

4. Upkeep and Cleanliness:

• Maintain the cleanliness and organization of karaoke rooms, common areas, and restrooms.

• Restock supplies, such as beverages, snacks, and karaoke accessories.

• Report any equipment malfunctions or maintenance needs promptly.

5. Teamwork:

• Collaborate with kitchen staff and other service crew members to ensure smooth operations.

• Communicate effectively with colleagues and superiors to address customer concerns and

operational issues.

• Assist in the training of new service crew members as needed.

Requirements:

• Ability to stand for extended periods and lift and carry equipment.
• Comfortable moving between different rooms throughout the shift.
• Able to communicate in English and Mandarin
• Strong interpersonal and communication skills.
• Enthusiasm for creating a fun and enjoyable customer experience.
• Ability to remain calm and friendly in a lively and sometimes high-energy environment.