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Service Desk Operator

salary Salary :

$3,000 - 3,500 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - Service Desk Operator

Job Description

  • Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)
  • Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
  • Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary
  • Contribute and maintain a knowledge base of frequently asked questions and solutions.
  • Vendor coordination for customer onsite support when necessary
  • Adhere to data center routine and security procedures
  • Working in a rotating shift schedule to ensure 24x7 coverage

Requirement

  • Customer service orientation and interpersonal skills
  • Excellent verbal and written communication skills
  • Knowledge of IT infrastructure and networking concepts
  • Good technical aptitude and problem-solving skill
  • Ability to work independently and as part of a team

Added Advantage

  • ITIL 4 certification
  • CCNA certification
  • Experience with Cyber Security
  • Experience with service desk ticketing systems or monitoring tools.
  • Experience with cloud technologies
  • Knowledge of Japanese language to communicate & support business operations in the Japan market.
Original job Service Desk Operator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

KDDI SINGAPORE PTE LTD

KDDI Singapore is a 100% subsidiary company of KDDI Corporation. KDDI Corporation is information and Communications Company as a one-stop provider of all communication services from fixed to mobile. As the Regional Head Quarter of KDDI Group in Southeast Asia, KDDI Singapore provides comprehensive g...

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