Service Engineer (Scientific)

JOB DESCRIPTION SUMMARY

Be part of the team for analytical and scientific instruments. As a Service Engineer in our Scientific Division, you will work hands-on with advanced technologies used in research, manufacturing, and high‑tech industries. This role offers strong technical exposure, structured training, and regional career development, with opportunities for growth.

RESPONSIBILITIES

Service Execution & Technical Support

• Install, commission, maintain, troubleshoot, and repair scientific instruments at customer sites in regional countries

• Work on advanced systems such as Particle Size Analyzers, XRF, Spectroscopy, and ICP instruments

• Perform calibration, verification, and preventive maintenance according to SOPs and safety standards

Customer Engagement

• Provide professional communication with customers, including service updates, reports, and recommendations.

• Deliver user training on instrument operation, maintenance, and safety practice

Coordination & Escalation

• Work closely with internal stakeholders (Sales, Customer Service/Admin, regional experts, factory support) to resolve issues efficiently.

• Escalate technical issues with clear documentation (logs, error data, observations).

Documentation & Compliance

• Prepare accurate service records, including reports, parts usage, and system configurations/backups.

• Ensure proper handling and traceability of tools and spare parts.

• Follow all safety, quality, and compliance standards.

Continuous Learning & Capability Development

• Build product and application knowledge through structured training and hands-on experience.

• Prepare service and spare parts quotations to customers enquiries

Business & Operational Support

• Identify service opportunities such as maintenance contracts, upgrades, and spare parts.

• Support quotation preparation where required.

Operational Excellence

• Ensure timely service delivery and adherence to quality standards.

Travel and Others

• Travel overseas for work assignments as and when required or requested by your immediate supervisor or Head of Department.

• Perform any other duties and responsibilities as may be reasonably assigned by your immediate supervisor or Head of Department from time to time.

REQUIREMENTS

• Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, Instrumentation/Controls (or equivalent).

• Experience with analytical/scientific instruments such as Particle Size Analyzers, X-ray Fluorescence (XRF), spectroscopy systems, and/or ICP spectrometers.

• Strong troubleshooting mindset, customer orientation, safe working habits, and clear service documentation.

• Good planning and time management; proactive and able to work independently as required.

• Willing to travel overseas to support regional customers; local travel required (own transport preferred).