Service Quality Executive

Description:

You drive Patient Experience journey and continuously work on improving service standards.

• Manage feedback from patients, next of kin and members of public    
• Ensure timely resolution of patient feedback in collaboration with clinical and non-clinical departments
• Identify and review service gaps based on the feedback received
• Propose and implement service initiatives for continuous improvements.
• Data management for both patient feedback and engagement
• Conceptualize and implement patient engagement programme
• Conduct activities targeted at improving patient experience
• Manage PES survey
• Collate, analyze and report feedback & engagement data to management

Requirements:

• Minimum a degree in related fields (social work, psychology) with strong writing skills
• At least 3 years of relevant experience in customer service or user experience work
• Proficient in Microsoft Office
• A team player with strong communication and interpersonal skills