Shop Supervisor

1. Daily Operations Management • Oversee the day-to-day operations of the bubble tea shop to ensure smooth functioning. • Open and close the store according to SOP, including cash handling and POS reconciliation. • Monitor and maintain cleanliness, hygiene, and safety standards at all times. • Ensure consistent drink quality, taste, and presentation as per brand standards. 2. Staff Supervision & Scheduling • Supervise baristas and service crew during shifts, assigning tasks and monitoring performance. • Prepare and manage weekly staff rosters to ensure adequate manpower coverage. • Conduct on-the-job training for new hires and continuous coaching for tinuous existing staff. • Motivate team members and resolve staff conflicts or concerns when they arise. 3. Customer Service • Handle customer feedback, concerns, or complaints promptly and professionally. Maintain high levels of customer satisfaction through excellent service delivery. • Step in to assist with order taking or drink preparation during peak hours. 4. Inventory & Stock Control • Monitor inventory levels of ingredients, packaging, and cleaning supplies. Conduct stock-taking and place timely orders to prevent shortages or overstock. • Ensure proper storage and FIFO (First In, First Out) practices are followed. 5. Sales & Reporting • Assist in meeting daily, weekly, and monthly sales targets. Monitor and analyse sales trends and suggest promotional ideas to boost sales. • Prepare shift reports, cash reconciliations, and daily operational checklists. 6. Compliance & SOP Enforcement • Ensure adherence to food safety guidelines, licensing regulations, and internal SOPs. • Conduct routine checks to verify compliance with cleanliness and staff hygiene protocols. Implement company policies and procedures consistently across shi