Showroom Manager / Customer Experience Manager

• Position: Showroom Manager / Customer Experience Manager
• Location: North East & North - 2 Locations
• Working Hours: 5 days work week, shift-based, 44 hours per week
• Salary (commensurate with experience) : Up to $6,800 + Variable Bonus + Transport Allowance + Mobile Allowance + Grooming Allowance + Annual Leave + Medical Benefits
• Duration: Permanent
• Industry: Premium Lifestyle Products / Showroom / Brand Experience

Main Responsibilities:

• Manage daily showroom operations and service standards.
• Lead and coach showroom team on personalized customer engagement and presentation.
• Ensure showroom ambience, display and brand image are well maintained.
• Handle customer enquiries, VIP clients and service recovery.
• Support campaigns, product launches, showroom events and activations.
• Work with Marketing, Sales, Creative and Product teams.
• Monitor customer feedback and improve customer experience.
• Plan staff roster, manpower and operational readiness.

Requirements:

• Diploma or Degree in Hospitality, Retail Management, Marketing, Business or related fields.
• Minimum 5 years of experience in luxury retail, premium showroom, hospitality, airline service, customer experience or related industries.
• Prior experience leading a customer-facing team is required.
• Well-groomed, confident, professional and comfortable engaging customers.
• Candidates from luxury retail, airlines, hospitality, lifestyle brands, interior design / furniture showrooms or automotive showrooms are welcome to apply.
• Required to work both Saturdays and Sundays, with generally one Saturday and one Sunday off per month.

Email to: [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Deputy Consulting Director (APAC)

Reg no.: R22105510 | EA No: 13C6684