Shuttle Operations Support

Responsibilities

• Responsible for daily shuttle bus operations, coordination and administrative support functions.
• Coordinate between customers, drivers, and the operations team to ensure smooth service delivery.
• Attend and respond to customer enquiries, requests, and emails in a timely and professional manner.
• Support business growth and operational development initiatives.
• Assist the Head of Operations / Business Development Director in resolving operational issues and service disruptions.
• Liaise closely with clients regarding operational requirements, scheduling, and service arrangements.
• Arrange meetings with clients and support ad hoc operational projects and events.
• Manage day-to-day deployment and scheduling of buses and drivers.
• Monitor and coordinate vehicle servicing, preventive maintenance, inspections, and repairs.
• Maintain accurate and up-to-date records for vehicle servicing, maintenance status, and operational documentation.
• Follow up on vehicle incidents, accidents, breakdowns, and customer complaints, including preparation of investigation reports where necessary.
• Coordinate with workshops, drivers, and relevant parties regarding vehicle repairs and operational matters.
• Provide clients with vehicle and operational details as required.
• Support weekly operations hotline duty rotation and attend to urgent operational matters when assigned.
• Ensure compliance with company operational procedures and safety requirements.
• Perform any other ad hoc duties assigned by management or superior.

Job Requirements

• Minimum GCE ‘N’ / ‘O’ Level, Diploma, or equivalent qualification.
• Experience in transport operations, logistics coordination, customer service, or administrative support will be an advantage.
• Good communication, coordination, and interpersonal skills.
• Able to multitask and work in a fast-paced operational environment.
• Proficient in Microsoft Office applications such as Excel, Word, and Outlook.
• Responsible, organised, and detail-oriented.
• Able to work independently and handle operational issues effectively.
• Willing to participate in weekly hotline duty rotation (min once a month)