This position encompasses three roles – spa desk, telephone appointment booking and spa host. This person will be working in all three positions in a rotating manner. The Spa Front Desk Receptionist is also responsible for the overall operation of the reception area, telephones and hosting.
Summary of Responsibilities:
Reporting to the Director of Spa, responsibilities and essential job functions include but are not limited to the following:
• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance
• Knowledgeable about all aspects of treatments and the facility
• Control entry into all areas of facility by restricting all unauthorised individuals
• Collect moneys or other suitable payment from clients for all services rendered
• Operate point of sale system
• Treatment bookings/scheduling
• Give tours of spa, as required
• Respond to inquiries by phone and in person, providing complete details of all spa aspects
• Maintain office files/records
• Maintain inventory and stocking of all reception materials
Qualifications:
• Prior experience in a hospitality customer service role will be an advantage
• Minimum NITEC, Diploma
• Excellent communication skill, both written and spoken
• Computer-literacy in Microsoft, Word, Excel
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
We regret to inform that only shortlisted candidates will be notified.
Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore S...
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