Specialist, Customer Service

Position Summary

The Customer Service Specialist is accountable for excellent customer service experience. The job incumbent will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in accordance with the company’s procedures.

Responsibilities

• Build strong relationships with customers.
• Monthly commitment of 6- or 12-months rolling forecast back to customers.
• Work with internal teams and customer on the customer order planning and execution by

1. Providing visibility for incoming wafers.
2. Providing instruction to execute orders and coordinate the priorities of orders.
3. Providing WIP status, ship-out plan and finished good information to customers.
4. Arranging customer wafers to fulfil Forecast/ AOP/ Customer Shipment requirement.

• Maintain pricing and sales order creation for billing and shipment.
• Brief internal team on changes in flow/ process/ customer requirements after understanding customers" specs.
• Co-ordinate any customer returned materials and work with the relevant department on material disposition.
• Attend to customer enquiries and complaints.
• Work with IT to develop reports as per customer’s requirement and maintain the quality of these reports.
• Host Customer Visits and Quarterly Business Review meetings
• Perform any other tasks relevant to support Customer’s requirements.
• Perform any other duties assigned by Supervisor or Manager from time to time.

Requirements

• Degree in Engineering, Business Administration, Marketing Management or similar discipline.
• Min 2 to 5 years of work experience in OSAT or Semiconductor Industry is preferred.
• Able to bridge between and coordinate with customer and internal engineering, logistics, sales & planning teams.
• Possess strong analysis, problem solving, communication and interpersonal skills.
• Ability to work under pressure in a very dynamic environment.
• Fresh graduates are welcome to apply.