Sr Customer Training Specialist

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a member of the Customer Success organization, the Sr Customer Training Specialist is responsible for coordination and administration of training classes for APAC region. The Customer Training Coordinator manages all training class logistics and activities to ensure the students have an excellent experience with AspenTech training.

Your Impact

• Schedule training classes
• Maintain current and accurate data and statuses for all Training Class and Student Registration records
• Capture accurate and complete information in our Customer Relationship Management (CRM) system
• Collaborate with other AspenTech departments (e.g. Sales, Customer Service) to quickly handle customer training inquiries
• Provide a high level of customer service to external and internal customers
• Prepare and distribute class status reports to the management team
• Prepare proposals to sell training classes
• Manage all class logistics.  Ensure training manuals, software licenses and any other needs are delivered prior to class start
• Manage off-site facility rental in other cities.  Coordinate lunch catering to classes when needed.
• Work with other departments to ensure customers are properly set up invoicing/billing within the CRM system
• Invoice students accurately and in a timely manner
• Participate in other business improvement projects and assignments as required
• Interact with customers directly through chat or phone.
• Greet customers in our Singapore training facility and set up rooms, keep drinks and snacks stocked.

What You'll Need

• Minimum 2 years of experience working in a customer facing role in a fast-paced high-tech environment
• Liaising with Mandarin-speaking clients and stakeholders in North Asia is a core part of this role; therefore, proficiency in Mandarin (spoken and written) is required.
• Additional language proficiency in Japanese or Korean is ideal.
• University Degree is preferred.  Business or marketing background will be helpful
• Proficient with Microsoft Office
• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Self-discipline and motivation to produce results with minimal supervision
• Strong attention to details and demonstrated ability to manage multiple priorities
• Ability to work within deadlines.  Excellent planning, time management, organizational skills
• Strong analytical, problem solving and creative thinking skills