Store Manager / 店铺总监

Position Title:

Store Manager / 店铺总监

Address:

68 Orchard Road, #04-54, Plaza Singapura, Singapore 238839

Job Summary / 职位概述:

The Store Manager is responsible for leading overall salon operations, managing staff performance, maintaining service quality, and ensuring excellent customer experience.

店总监负责全面管理门店运营，带领团队完成销售及服务目标，确保顾客体验优质、流程高效、团队运作顺畅。

Key Responsibilities / 主要职责

1. Daily Operations Management / 日常运营管理

• Oversee daily salon operations to ensure smooth workflow and customer satisfaction.

• Maintain store cleanliness, service standards, and operational efficiency.

• 协调店铺日常运营，确保客户满意度与门店运作顺畅。

• 监督店内卫生、服务品质及流程效率。

2. Team Leadership & Staff Management / 团队领导与员工管理

• Plan and arrange staff schedules to ensure adequate coverage.

• Supervise, train, and motivate team members to achieve performance targets.

• 负责店员排班、考勤与工作任务分配。

• 对员工进行培训与指导，激励团队达成业绩目标。

3. Customer Service & Consultation / 顾客服务与咨询

• Assist in client consultations, handle customer feedback, and resolve issues promptly.

• When necessary, perform treatments and support staff in serving customers.

• 协助顾客咨询，及时处理顾客反馈和问题。

• 在需要时参与护理项目，支持护理师完成服务。

4. Sales & Performance / 销售与业绩管理

• Manage sales goals, monitor performance, and implement promotional strategies.

• Track daily, weekly, and monthly sales results to ensure revenue growth.

• 管理销售目标，执行促销活动与业绩跟进。

• 监督销售数据与服务表现，确保业绩稳步提升。

5. Inventory & Supplies / 库存与物资管理

• Monitor product usage and maintain sufficient inventory levels.

• Prepare purchase requests and coordinate with suppliers.

• 管理库存、监控产品消耗，确保物资供应充足。

• 负责补货申请与供应商协调。

6. Recruitment & HR Support / 招聘与员工支持

• Participate in hiring, onboarding, and employee retention efforts.

• Assist in employee communication, team building, and conflict resolution.

• 协助招聘新员工、入职培训与员工关系维护。

• 促进良好团队氛围，协助处理员工沟通与问题解决。

Work Schedule / 工作时间

• 6 days per week, 1 rest day (minimum 44 working hours weekly).

• Public holidays can be replaced with time-off, or paid at 3x daily rate if required to work.

• 每周工作6天，休息1天（每周须满44小时）。

• 公共假期可调休，如需上班则当日工资按三倍计算。

Compensation & Benefits / 薪资与福利

• Basic Salary: SGD 3,500 per month

• Service Commission: 6%

• Sales Commission: 2%

• Annual Leave: 7 days per year (accrued monthly, up to 14 days)

• Sick Leave: 14 outpatient + 60 hospitalization days (as per MOM regulations)

• Insurance: Medical and hospitalization insurance provided

• Accommodation: Provided by company, utilities included within reasonable use

• Meals: Provided during working hours

• Transportation: Not provided

薪资待遇：

• 底薪 SGD 3,000/月

• 服务提成 6%

• 销售提成 2%

• 年假 7天（按月累计，上限14天）

• 病假 14天门诊 + 60天住院假

• 提供医疗与住院保险

• 公司提供住宿（水电费含基本使用量），上班期间提供餐食，交通费自理

Requirements / 任职要求

• Minimum 3 years of salon or retail management experience.

• Strong leadership, communication, and interpersonal skills.

• Able to handle both operational and service responsibilities.

• Fluent in Mandarin and English preferred (to communicate with local and Chinese-speaking clients).

• At least a Diploma in Business, Beauty, or related field preferred.

任职条件：

• 至少三年美容、美发或零售管理经验；

• 具备领导能力、沟通技巧与团队协调能力；

• 能够同时管理运营与服务工作；

• 能流利使用中文与英文进行沟通；

• 优先考虑持有商业管理、美容相关专业文凭者。