Student Services Manager

Overview:

The Student Services Manager plays a key role in supporting the smooth and effective delivery of the school’s Academic Programmes and student support services. This role requires a balance of independent initiative and team collaboration, handling both routine responsibilities and ad hoc projects as assigned. The position reports directly to the Principal.

Responsibilities:

Administrative Support for Student Services:

• Manage all matters related to Student's Pass (STP), including but is not limited to submissions through the SOLAR system, STP appeals, updates, and renewals, communication with ICA and student guardians
• Assist international students with relocation and settling into life in Singapore
• Handle student enrolment processes, including but is not limited to creation of student email addresses, set-up of accounts in the Learning Management System (LMS) and coordination of onboarding documents and information

Data and Records Management:

• Ensure that student P-files are properly maintained and updated
• Maintain accurate and timely updates of student databases
• Prepare and file daily and monthly reports related to student services and regulatory compliance

Quality Assurance & Survey Administration:

• Support the QA/Registrar team with monthly certificate preparation and distribution
• Serve as the SurveyMonkey Administrator - Disseminate End-of-Module and End-of-Course Surveys
  Compile and file survey results for review and reporting

Student Support and Communication:

• Respond professionally and promptly to student and learner enquiries
• Provide assistance and guidance related to school services, attendance, and enrolment
• Attend to student feedback and resolution of issues as needed

Examinations and Meetings:

• Serve as invigilator for examinations, both scheduled and as needed
• Assist in meeting preparation, including coordination of schedules, taking and distributing minutes of meetings

General and Ad Hoc Duties:

• Ensure courteous, professional communication at all times
• Carry out any additional duties or responsibilities assigned by Management
• Demonstrate flexibility and willingness to work beyond standard hours during peak periods or special projects
• Acknowledge that this job description may evolve based on business and operational requirements

Requirements:

• Minimum 3 years of relevant experience in administrative or student services roles
• Added advantage if candidate has knowledge of the SOLAR system and ICA Student Pass processes
• Strong organizational skills with high attention to detail
• Effective communication skills (verbal and written)
• Tech-savvy with proficiency in Microsoft Office and digital survey tools
• Ability to handle confidential information responsibly
• A service-oriented mindset with cultural awareness, especially in a multicultural educational environment

Working Conditions:

• Full-time, Monday to Friday (9AM to 6PM); additional hours may be required for events, meetings, or projects
• Office-based with regular interaction with students, faculty, and external authorities