SUPERVISOR

Manage daily overall operation of the massage spa, arrange staff shifts, assign daily work tasks to therapists and front desk attendants reasonably.

Standardize service workflows, train new massage therapists on service norms, etiquette, technical requirements and hygiene specifications regularly; supervise service quality on-site.

Receive customer consultations, handle customer complaints, feedback and special demands timely, optimize customer experience and improve repeat customer rate.

Inspect room sanitation, massage equipment maintenance, consumables inventory and stock replenishment; control daily operating costs reasonably.

Track daily turnover, complete business statistics reports, put forward feasible operation improvement plans for store performance growth.

Comply with local health and safety regulations, ensure the spa runs legally and safely at all times.