TEAM LEAD

Responsibilities (Key Result Areas & Activities)

· Lead and supervise service crew to ensure excellent customer service and adherence to restaurant policies and procedures.

· Train and develop new and current staff members to enhance their skills and knowledge. Monitor their performance, provide feedback, and offer coaching as necessary.

· Maintain cleanliness, hygiene, and strict adherence to health and safety regulations within the restaurant.

· Address customer feedback and complaints professionally and promptly. Monitor and report customer satisfaction levels to upper management.

· Collaborate with the kitchen team to ensure orders timely preparation and delivery of customer orders.

· Assist the Assistant Restaurant Manager in managing inventory, including monitoring levels and placing orders as needed.

Act as a deputy in the absence of the manager, effectively overseeing operations.

· Foster strong teamwork and maintain collaborative relationships with all colleagues to ensure smooth operations.

· Adhere to company’s standard operating procedures

· Perform any other ad-hoc duties and responsibilities as assigned.