Technical Support & Implementation Executive (POS Solutions)

We are looking for a hands-on, customer-focused Technical Support & Implementation Executive to join our growing Singapore team. This role combines technical expertise with customer service, ensuring our clients have a smooth implementation experience and ongoing operational support.

If you enjoy solving problems, working with technology, and helping businesses succeed, we'd love to hear from you.

Key Responsibilities

Implementation & Installation

• Install and configure POS systems at customer sites.

• Set up receipt printers, kitchen printers, KDS, cash drawers, barcode scanners and payment terminals.

• Configure menus, user accounts, printers and outlet settings.

• Perform system testing and User Acceptance Testing (UAT) before go-live.

• Conduct onsite and remote staff training.

Technical Support

• Provide first-line technical support via phone, email and remote access.

• Diagnose and resolve hardware, software and network-related issues.

• Troubleshoot POS terminals, printers, payment devices and internet connectivity.

• Escalate complex technical issues where necessary while maintaining clear communication with customers.

Network Configuration

• Configure routers, switches and Wi-Fi networks for restaurant environments.

• Configure static IP addresses and troubleshoot network connectivity issues.

• Ensure all POS devices communicate correctly across the local network.

Customer Success

• Build strong relationships with customers.

• Provide operational guidance and best practices.

• Deliver excellent customer service during implementation and post-go-live support.

• Respond calmly and professionally during critical operational issues.

Documentation

• Document implementation activities and support cases.

• Maintain installation checklists and technical documentation.

• Assist in creating customer training materials and internal knowledge bases.

Requirements

Technical Skills

• Basic networking knowledge (TCP/IP, DHCP, Static IP, Wi-Fi).

• Experience installing Windows and Android devices.

• Experience with POS hardware and peripherals is highly preferred.

• Familiarity with remote support tools such as AnyDesk or TeamViewer.

• Basic understanding of databases or SQL is an advantage.

• Exposure to APIs or software integrations is a bonus.

Experience

• 1–3 years of experience in technical support, POS implementation, IT support or a related field.

• Experience supporting restaurants, retail or hospitality businesses is highly preferred.

• Fresh graduates with strong technical aptitude and a customer-first mindset are welcome to apply.

Soft Skills

• Excellent problem-solving abilities.

• Strong communication and interpersonal skills.

• Customer-oriented with a positive attitude.

• Calm under pressure and able to prioritise during critical situations.

• Self-motivated and eager to learn new technologies.

• Able to work independently and collaboratively within a team.